Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 December 2019

Scott Daniels 5.8

Internet speed not the best as we are rural.

Pros

Still able to watch Spark Sport on ADSL connection

Cons

Customer service great

05 December 2019

Wayne 5

Spark fault reset of everything needed. Because I have my own high power modem they cannot help. The help desk is a chat bot....what a pain. I had to call a tech in to fix and reset...lots of time wasted and money spent. Sorry Spark I'm gone

Pros

Cons

Poor support no care attitude.

03 December 2019

Harry 9

Always fab service from people I trust. Local - and they really do care.

Pros

Cons

02 December 2019

Dave 3.8

Very poor reception keeps dropping out and when we do have reception it is very slow

02 December 2019

Niyati 7

Good

30 November 2019

Paul STUART 7

Was fine until purchased by Vodafone, at which point their plans could not be upgraded. We considered moving to Vodafone, but after 25 mins on the phone to an utterly incompetent sales rep (he didn't even know what an 0800 number was!) gave up and moved to Now.

Pros

Always quickly responsive when I called (unlike Vodafone)

Cons

Plan was limited to download of 30Mbps

28 November 2019

Robert Jeffares 7.8

I have NOW service at 3 locations which use a number of not so common features that need to be configured. NOW staff understand the technology and what needs to be done. Things happen promptly without me having to train call centre staff over the phone. I have other ISP's I have to deal with and they don't perform as well. Some are complete disasters!
NOW have limitations placed by service provider Unison which may be resolved as Unison increases it's capacity to deliver. Pr ...read more

Pros

Local, Responsive,Client Focused, Prompt.

Cons

Horrible "In Your Face" Phone Answering System. It belies the real people and real service NOW delivers. VODAFONE has the voice [but not quite the service]

26 November 2019

Peter Barleyman 7

Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.

Pros

Top marks so far

Cons

nothing negative

20 November 2019

Pinky Lal 10

Fantastic service and staff.

Pros

Can cater to your needs and make sure your services are up and running. Consistent contact with you throughout the set up process

Cons

Can't think of any

20 November 2019

lee foaga 9.8

great testimonies from customer I wish I can get this great service..

Pros

300

Cons

300

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