Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 September 2017

Wayne 10

Awesome customer service. I had a problem with the fibre coming to my house - it wasn't their fault, but they gave me a wireless connection to keep me going within 2 hours of letting them know I had a problem. I've never had service like it.

Pros

Local touch - close to customers, care about their brand.

Cons

None

21 September 2017

Gravetester 9.8

Very good service and company more than happy to recommend

Pros

Local company so know so how where you are so don't have to explain things over and over like other companies

Cons

Only con I can think of is i can only sign up once . Such a good company to deal with

21 September 2017

Megan Brocklehurst 10

Having Primowireless has honesty changed our families lives, after living with overpriced satellite broadband thinking that was our only option we were ecstatic when we were able to install our own receiver, because of Primowireless' mission to get the country folk connected with realistic data packages

Pros

Friendly local staff on the end of the email or phone.
Primowireless supports their community that support them.
Unlimited internet after midnight, which is fantastic for device updates (phones, tablets & xbox)
Affordable overage packages.

Cons

Data Caps, yes we could go unlimited but it is not affordable, and our kids need to know limits of data using.

21 September 2017

Mike 8.8

Been with them for years. Fairly internet savvy so been able to sort most connection or internet problems myself. On rare occasions I have called they were helpful. Earlier wait times were longer than I'd like but all good otherwise now.

Pros

Getting speeds up & down in excess of plan I pay for. Given upgrade last year for free on downloads from 30mps to 50 & improved speed getting close to that many days.
Found that I've been able to negotiate a deal when ...read more

Cons

None (yet)

20 September 2017

Kylie 9.4

Been with Slingshot for a number of years - haven't had too many blips & am happy overall. Recently noticed that the prices for our current plan had come down on the website but we were still paying a higher amount. Gave customer service a call and they sorted that out straight away, and threw in 3 months of credit since they had been overcharging us $10 a month for 9 months. Now this is only fair, if not going slightly above & beyond, but considering some other companies I'v ...read more

20 September 2017

Andrew 2.8

Not so expensive but awful support service. frustrating experience

17 September 2017

False Name 7.2

We live in a valley near town with no fibre or ADSL available .We have been rejected by Vodaphone, Spark and Farmside as "outside RBI coverage".
Netspeed and their local Manawatu agents deserve kudos as the only company who tried to get us coverage on the RBI and succeeded.

Pros

Offered test with no charge if they could not supply reliable connection to RBI
NetSpeed offering cost and provision similar to wireless nation.
Pretty helpful service

Cons

Small company, sometimes don't have staff to deal with widespread problem individually.
Set up not cheap as had to pay for their selected and supplied modem

17 September 2017

Mark Ternent 8.8

Ben with Voyager (business) unlimited UFB since it was available in our area. It's reliable and fast, but mainly they are just so easy to deal with.

Pros

Cons

16 September 2017

Shawn 9.4

Static IP cost is only charged once, which is very cost effective

Pros

Cons

16 September 2017

Gordon Paterson 8.6

Been with Slingshot now since 2010 Phone and Internet Cost $90.00 and Toll call extra now I pay $90.00/month with Phone 100GB Internet free National Calling and International Calling Caller ID and other services. where as with Telecom before I was paying $115.00 for phone and Internet.

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