Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 July 2017

mark thomas 4.4

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros

good support

Cons

too dear and not interested in matching lower prices

06 July 2017

abu 8

Good service, lovely team, affordable price

Pros

the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.

Cons

sometimes wait time is a bit long

05 July 2017

Oliver 10

Awesome service and incredibly knowledgeable team

Pros

Wonderful team and will always go above and beyond

Cons

Can't fault them

04 July 2017

cian 4.2

Poor connection often have to turn the router off and on again to reconnect, Recently bought a laptop but cant connect due to there being another device already attached, not good if your living in a house with a few people.

01 July 2017

Rob Parkin 3

We have been a customer for 3 years but over the last six months speed has been really slow in the weekend and at nights - I'm talking under 0.5mbps. During day it is up around 12-14mbps. A call has been opened with Lightwire for the last six months with no action taking place. We are in the process of looking at other providers.

Pros

Fast during day

Cons

Very slow at night time and weekends

30 June 2017

Dr. Waldemar Michael Babylon 2.2

All broadband plans and providers in NZ offer extremely expensive products and to be honest quite arrogant personal approach (like elsewhere in NZ anyway). The prices compare to those from so called 3-th world countries. Anyway nothing like what we would like to be seen as - developed world.
The advice and approach from broadbandcompare.co.nz was surprisingly nice and polite - thank you.

Pros

I have not started using it yet. I went for 40GB, 40NZD a months plan and purchsed that over expensive modem for 99NZD. God help that it at least does the job satisfactory!

Cons

Over expensive, pure rip-off, like all the other offers. Obviously NZ needs open market, free and healthy (no "mafia") competitors.

29 June 2017

Former user 3.4

My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.

I wasted month, trying fix the internet problem and in the end ...read more

Pros

Cheap

Cons

Bad service

28 June 2017

Simone Graham 2

For the past week our internet has been patchy, coming on and off, both on wifi and on the wired connection to the PC. We keep rebooting the modem but it doesn't fix the problem. We have naked broadband, unlimited data and although Spark gave us a good deal (lower than advertised) to keep us as customers, if it doesn't actually do the job then it's not good value.
We can't get hold of anyone at the service centre to help so far. Super frustrating. So we're now shopping for a ...read more

Pros

It was already set up.

Cons

It doesn't work. The wifi is patchy and the service keeps coming on and off, which makes chrome-casting movies and TV shows a frustrating nightmare.
This has now been ongoing for about a week.

27 June 2017

Paulette 3.4

Internet cuts out all the time

Pros

Nothing

Cons

Bad internet

26 June 2017

Tahnee 1.2

Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extr ...read more

Pros

None

Cons

Days of wait for replys
No actual help
Also connection very slow
Misinformed information given
No resolutions given

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