Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 August 2023

Scott Wilson 7

Spark make it difficult to cancel a service by design, further more the process requires the customer to provide feed back before they will act. They then follow up with automated platitude emails. They purport to offer customer service but their people are driven my management dictates within inflexible systems. If you can avoid Spark with an alternate supplier I recommend you do.

Pros

It worked

Cons

They are horrendous to deal with

14 August 2023

Nic Cooper 1.6

I have been a 2 degrees customer since their inception. I needed to connect fibre to my new house. Fibre was provided to the house.
Got a connection date but Chorus could not find the feed. They walked away. 6 weeks later after much digging of gardens lawns and some of the road I found the feed. I kept 2 degrees informed all the way. Chorus came back, and said 2 degrees had cancelled the contract. Spoke to 2 degrees (1 hour wait on phone) who could not explain why ...read more

Pros

none

Cons

how long a list do you want. doesn't listen to customers.

13 August 2023

Paul 6

Continued issues from initial cut over to them, eg Netflix/Disney+ not loading all thumbnails and hit and miss with the movies, iPhone update failes until you go to mobile data, teams sometimes goes offline, VPN propouts, emails with webcontent not showing, They are having majoy DNS issues, failed ping to google dns 8.8.8.8 what more can I say

Pros

Fast when it works

Cons

They got issues to sort

10 August 2023

Jude 9

Very good service, fixed my problem quickly.

Pros

Friendly, prompt service. Good people to deal with.

Cons

Don't have any.

08 August 2023

Anthony 10

Their customer service blows away the competition and that makes all the difference. No spending 2 hours on hold!

Pros

Customer Service

Cons

None

08 August 2023

Lyn Graham 10

always good to deal with a local company. Staff always helpful and polite.

Pros

Cons

06 August 2023

Sherilyn and John Bright 10

Fabulous service. Very friendly service. Always fixed what was wrong immediately.

Pros

Excellent service

Cons

None

04 August 2023

RAY 7

MY BROADBAND IS NOW ALMOST $90 SO I'M LOOKING ELSEWHERE FOR ANOTHER DEAL BUNDLED WITH POWER

Pros

BEEN ON MORE THAN OFF

Cons

TOO EXPENSIVE

03 August 2023

Matilda 10

Outstanding % service ❤️✔️

Pros

Cons

02 August 2023

Daniel 10

Have not found anything wrong with NOW at all, super quick and easy to deal with and always glad to help in any way they can.

Pros

Customer Service

Cons

Don't know of anything

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