Skinny have consistently messed up EVERYTHING I contact them about. To their DISadvantage? It's their own fault, e.g. not disclosing all info for a consumer to make an informed decision - PLEASE REMEMBER THAT POINT. The Consumer Guarantees Act protects us consumers from cowboys like Skinny (who are essentially the 'budget' Telecom - same company underneath!). So? If a consumer is NOT given all information prior to making a decision? CGA has you covered. This alone has ensured
Skinny have had to take ownership of their numerous - overt - mistakes; EVERY time. And there have been MANY. Yeah, they can put me on hold for extended times (and they do), And each time something goes wrong? I insist on speaking to a Team Leader - no questions/if's/but's/maybe's. I wish I didn't have to use them - though like another reviewer, fibre required digging through neighbours lawn etc (that'd be worse than dealing with Skinny!). HOWEVER - This week? Civtec have been in the cul-de-sac connecting ALL houses to fibre (previously, fibre relied solely on power lines in the cul-de-sac - and they were all maxed out at six connections - apparently the max allowed). Bottom line? If you try Skinny? Be prepared for CR@P service, long hold/wait times/being disconnected/given misinformation/NO information, etc. Though please BE PERSISTENT. Their real-time online chat generally yields better service (though it's still Skinny), and with it, an increased ability to understand the problem succintly (including statements such as - if the phone recording proves you're right - "I'll fight for you!" Insert LOL emoji here). They're meant to be providing 'service' - not treating people disrespectfully in the same manner other major monopoly holders do. Stand firm. Don't take their cr@p. Their wireless broadband is overpriced for the rubbish speed available (it's garbage, really - even using wired ethernet connection). Plus, not all plans are available in all locations, e.g. unlimited - WHY? If the service is available, then ALL plans should be too. That alone is SUSPECT if you ask me - it has NOTHING to do with cell towers or whatever - it's about PROFIT. Cell tower placement etc - BLAH. I live in a major city other co's can offer what Skinny fails to deliver. So, hmmm. Also? Have noticed an OVERT deterioration in customer service compared to, say, 12+ months ago? Oh yeah, Covid lockdown! Everyone had to be nice back then, didn't they? (Plus they were working from home in PJ's). Suffice to say? NOT A SKINNY FAN. Never was; never will be. Though also unsure about the fibre HYPE. EVERYONE has awesome intro deals - half price, then BOOM! Hello ~$100 per month. No thanks. It's STILL ridiculously priced here in NZ. We suffer from being the Land Of The Long White Cloud...miles away from anywhere else (though that's clearly a bonus re Covid - Catch 22, huh)? Cr@p internet + no Covid - OR - better internet and a lot of Covid. What a 'choice'?! *Facepalm. Oh! And not long ago Skinny shafted many when they 'refined' their WB plans - essentially they ditched their cheapest plan (though you could stay on it by letting it auto-renew), and raised cost of all their plans. Then? If on cheapest plan, though to resolve an issue - e.g. DESPITE written support from NZ Police and NEEDING to renew your - woefully inadequate data - plan a FEW DAYS early, because NO data left to run ESSENTIAL equip such as SECURITY CAMS? You're FORCED to move from the (now-defunct) cheapest plan for 'reasons' beyond their control, and - OF COURSE! - FAILED to tell you they CAN'T move you back to the plan you COULD/SHOULD have remained on - if ONLY there were data add-ons available to buy to tide you over! Getting you to change your plan BEFORE advising you the relevant fine print - while also giving ZERO indication THEIR solution would be an issue, i.e. by flagging it first - e.g. "However - if I move you from this plan? You won't be able to change back" - so simple, huh? Utter Corp SC*M. Will never forget that blunder Telecom...ooops, I meant to type Skinny! ...read more
