Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 1-5 of 365 items.

2025-06-03 14:46:26

John 2.8

I got out of Spark a very long time ago,too expensive,I was with them for a very long time,sky broadbandd is the same,they are in-the Phillipines they dnt write every thing down

Pros

Not good value for money

Cons

Not good value for money

2024-09-01 01:23:04

Jake T 5.0

Had been a Spark mobile customer for 10+ years, but that made no difference in declining (with no notice) my routine FibreMax connection request to a newly purchased property. I just never herd back. Wasn't until I made contact, 5 days later, I was told an Admin error meant my request was declined days earlier! Even when I tried Re-submitting request, they simply defaulted to previous result, didn't even recheck or try fix their error, just straight NO!

Pros

One NZ connected service next day and happily transferred all mobile plans over too!

Cons

Absolute worst customer service Ive ever experienced. Didn't entertain my efforts to rectify situation, and made no attempt themselves!

2024-01-18 13:35:45

Sue 4.6

the price is too high, I don't think it suit for its quality.

Pros

reliable

Cons

high price

2023-08-15 11:23:32

Scott Wilson 7.0

Spark make it difficult to cancel a service by design, further more the process requires the customer to provide feed back before they will act. They then follow up with automated platitude emails. They purport to offer customer service but their people are driven my management dictates within inflexible systems. If you can avoid Spark with an alternate supplier I recommend you do.

Pros

It worked

Cons

They are horrendous to deal with

2023-07-07 17:38:23

Hilal 2.0

Spark is a company that doesn’t give their customers the best bang for their buck. They rip customers off. I don’t recommend them at all.

Pros

Nothing

Cons

Too expensive. No value for money. Outsourced customer service reps who can’t even speak English properly.

Showing 1-5 of 365 items.

2/08/2016

Latest news on BroadbandCompare.co.nz 02.08.2016

August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:

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